Account Profile
About the brand
A well-established apparel brand selling children's bags and clothing across Amazon's US and UK stores. With several years of FBA history and steady inbound shipment volume into both regions, the account had accumulated a long tail of fulfilment discrepancies that had never been formally reviewed — the kind of losses that don't show up as a single obvious problem, but quietly compound month after month.
Like most sellers at this size, the team knew reimbursements existed but had no bandwidth to chase them. Reconciling shipment-level data against Amazon's own logs, identifying which discrepancies were still inside the claim window, and following each case to resolution is a full-time job — and it competes directly with the work that actually grows the business. A complete historical audit of the account surfaced unresolved discrepancies across every major category: lost and damaged inventory, inbound shipment shortages, and customer return errors where refunds were issued but stock never came back.
Brand
Confidential
Name withheld by mutual agreement
Category
Children's Bags & Clothing
Established seller with multi-year FBA history and consistent inbound volume
Marketplaces
Amazon US & UK
Both accounts audited and claimed in parallel, not sequentially
Recovery Type
FBA Reimbursements
No-win, no-fee — the brand paid only on funds actually recovered
Results
$352,881 recovered across two marketplaces
Every discrepancy identified in the audit was documented, filed as a formal claim with supporting evidence, and followed through to a decision. Of the claims submitted, 99.6% were approved by Amazon — a rate driven less by volume than by accuracy: filing only cases that are genuinely eligible, with the shipment IDs, dates, and quantities Amazon's teams need to approve without a back-and-forth. Recovered funds were credited directly to the brand's own Amazon accounts.
Recovery Performance Summary
Amazon US + UK · 1 Brand
| Metric | Result |
|---|---|
| Total recovered | $352,881 |
| Marketplaces covered | Amazon US + UK |
| Claim win rate | 99.6% |
| Discrepancy types claimed | Lost, damaged, inbound shortages, return errors |
| Effort required from brand team | None — fully managed end to end |
| Total recovered (US + UK) | $352,881 |
📌 Win rate reflects claims won versus claims filed. It's the result of accurate documentation, working within Amazon's own reimbursement policy and claim windows, and following up on every open case until it's resolved rather than closed.
Why multi-marketplace recovery matters
Brands selling across both Amazon US and UK face compounded reimbursement complexity — separate FBA systems, different fulfilment centres, and independent discrepancy logs. A shortage in a UK fulfilment centre never appears in US reporting, so the two accounts have to be reconciled independently, in their own currencies, against their own policy timelines. Most sellers recover only a fraction of what they're owed because cross-border auditing is time-intensive and technically demanding, and the easier region gets attention while the other is left alone. KwickMetrics ran both accounts in parallel, which is where a large share of this total came from.
At a Glance
The three numbers that matter
Consolidated outcome of the full historical FBA audit across both marketplaces — recovered value, coverage, and the accuracy behind it.
$352,881
Total recovered across the US and UK accounts and credited back to the brand
US + UK
Both marketplaces audited and claimed in a single coordinated recovery
99.6%
Claim win rate — claims approved by Amazon versus claims filed
⚠️ Results reflect this brand's specific account history. Actual recovery varies with FBA volume, category, return rate, and how far back unclaimed discrepancies go. Recovery is typically highest during the first audit, when the full historical backlog is cleared at once, and then settles into a smaller ongoing monthly figure as new discrepancies are caught close to when they happen.
In Their Own Words
What the brand team said
The value wasn't only the amount recovered — it was that none of it required their attention.
Working with the reimbursement team has been extremely beneficial for our Amazon business. They proactively identified discrepancies, handled the claim process efficiently, and helped recover funds that would have otherwise gone unnoticed. Their expertise allowed us to focus on growing our business while they managed the reimbursement process.
★
Brand Team
Amazon Seller · US & UK · Children's Bags & Clothing
Process
A simple, four-step process
KwickMetrics handles the entire reimbursement lifecycle — from the first audit through to funds landing in your account. There's no dashboard to learn, no spreadsheets to maintain, and no ongoing work for your team beyond the initial connection.
1
Connect & audit
A one-time secure connection to your Amazon account, then a full historical audit of your FBA transactions across every marketplace you sell in.
2
Identify discrepancies
Our system flags lost inventory, inbound shipment shortages, customer return errors, and damage claims — then filters for what's still eligible.
3
File & follow up
We file each claim with complete supporting documentation and chase Amazon through every reply until the case is actually resolved.
4
Funds recovered
Approved reimbursements are credited straight into your Amazon account, with clear reporting from us on what was claimed and what came back.
Fit Check
You're a great fit if…
Brands like this one see the strongest results when these conditions are true. The more of them apply to your account, the larger the unclaimed balance is likely to be.
You sell via Amazon FBA in the US, UK, or both
Your account is at least 3 months old with real transaction history
You've never run a formal reimbursement audit on the account
Your team doesn't have the bandwidth to file and chase claims manually
You sell across multiple Amazon marketplaces with separate FBA logs
You want a no-win, no-fee partner rather than another monthly subscription
💡 Tip: The longer your FBA history, the larger the unclaimed backlog — and claim windows do close, so older discrepancies are worth reviewing first. Start with your highest-volume marketplace. The amount surfaced in that first audit is usually enough on its own to justify the engagement.
Find out what Amazon owes you
Most sellers are owed thousands they don't know about, sitting in discrepancies that were never flagged and never claimed.
Let KwickMetrics run a free audit on your account — you'll see the eligible recovery amount before committing to anything.
Selling across multiple Amazon marketplaces? Reach out directly for a consolidated multi-market audit.