01 Client Overview
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A leading home decor & devine Product's Brand
A leading home decor & devine Product's Brand is an Amazon India FBA seller specialising in housewarming gifts, meditation accessories, and daily wear products. Like many growing FBA businesses, reimbursement tracking was a blind spot — claims were either filed manually with limited coverage, or not filed at all, leaving a significant and recoverable amount sitting unclaimed with Amazon.
02 The Challenge
Money was sitting unclaimed with Amazon
Before KwickMetrics, the brand's reimbursement process was either entirely manual or simply not happening. Eligible reimbursements could be missed because identifying them required cross-referencing FBA shipment reports, reconciliation reports, and Seller Central case logs.
The brand also faced Amazon's 18-month filing window. Without systematic tracking, valid claims could expire unnoticed, while pending cases required repeated follow-up inside Seller Central.
The reimbursement gap was not a lack of eligible money — it was the lack of a systematic way to identify, file, monitor, and recover it.
For this brand, the gap ultimately represented ₹1,19,997 in recoverable funds across eligible lost, damaged, and misattributed inventory claims.
03 Objectives
What the brand needed to solve
The brand needed to recover eligible reimbursements without adding a manual operational burden to the team.
- Identify historical reimbursement opportunities across the FBA account.
- Recover eligible funds from lost, damaged, and misattributed inventory.
- File claims compliantly according to Amazon's reimbursement requirements.
- Monitor and follow up on cases through resolution.
- Prevent eligible claims from being lost as filing windows expire.
- Minimize internal effort required from the brand team.
04 The Solution
A full-history reimbursement audit and recovery process
KwickMetrics conducted a full retrospective audit of the brand's FBA account history, surfaced eligible unclaimed amounts, and filed ToS-compliant cases directly with Amazon on the brand's behalf.
The process covered lost, damaged, and misattributed inventory and continued through case monitoring, follow-up, and recovery.
The core shift
Instead of relying on manual claim identification and follow-up, the brand had a systematic process for finding eligible reimbursements, filing cases, monitoring them, and recovering the approved amounts.
05 How KwickMetrics helped
Managing the reimbursement lifecycle end to end
Connect Seller Central Account
The brand connected its Amazon account so KwickMetrics could review the relevant FBA history.
Automated Full-History Audit
KwickMetrics reviewed the account history and surfaced eligible reimbursement opportunities across lost, damaged, and misattributed inventory.
ToS-Compliant Case Filing
Eligible cases were prepared and filed directly with Amazon in accordance with the applicable reimbursement requirements.
Active Case Monitoring & Follow-Up
Cases were monitored and followed up through the resolution process, with the brand able to track progress through the Case Tracker.
Reimbursement Credited to Account
Successful claims resulted in reimbursement being credited back to the Amazon account, with zero manual effort required from the brand team.
06 Results and Outcomes
₹1,19,997 recovered in 9 months
KwickMetrics recovered ₹1,19,997 for the brand across 260 filed claims, with 259 claims successfully won.
₹1,19,997
Total Amount Recovered
260
Total Claims Filed
259
Claims Won Successfully
99.6%
Claim Win Rate
Only 1 claim was not approved. The brand's reimbursement recovery also represented a 6% contribution to total profit, while the business maintained a 30% net profit margin.
Profit impact
For every ₹100 in revenue, the brand retained ₹30 as profit. Of that earned profit, 6% came directly from reimbursements recovered through KwickMetrics.
07 Supporting Example
Why historical reimbursement recovery matters
The 18-month filing window
Amazon only allows reimbursement claims to be filed within 18 months of an eligible event.
Without a system actively tracking eligible events, valid claims can expire unnoticed. For this brand, the retrospective audit surfaced ₹1,19,997 in recoverable funds that might otherwise have remained unclaimed.
08 Testimonial
In their words
We partnered with KwickMetrics to manage our Amazon reimbursement claims, and the experience has been excellent. Their team identified reimbursement opportunities and efficiently handled the entire process, helping us recover ₹1,19,997. The Case Tracker also provided live visibility into the reimbursement process, ensuring complete transparency.
HM
Founder
A leading home decor & devine Product's Brand · Amazon India Seller
09 Key Takeaways
Recover what is already owed to your business
The brand's historical FBA audit surfaced reimbursement opportunities that had remained unclaimed. KwickMetrics handled the process from audit through recovery, allowing the brand team to focus on running and growing the business.
Key Takeaway
A systematic FBA reimbursement process can turn hidden revenue leakage into recovered profit.
For this brand, ₹1,19,997 was recovered across 260 claims, with a 99.6% win rate and zero manual effort required from the brand team.
- Audit the history: Historical FBA activity can contain eligible reimbursements that were never claimed.
- Track filing windows: Eligible claims can expire if they are not identified and filed within Amazon's applicable window.
- File accurately: ToS-compliant case filing helps ensure legitimate reimbursement claims are properly submitted.
- Follow through: Monitoring and follow-up are essential until cases are resolved.
Find out what Amazon owes you
Let KwickMetrics run a free audit on your account and see the eligible recovery amount before committing to anything.
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