01 Client Overview
H
Haven Loom
Haven Loom is an Amazon India FBA seller offering a curated range of home and lifestyle products. As the brand scaled its FBA operations, reimbursement tracking became a growing blind spot — inventory lost in transit, damaged at fulfilment centres, and incorrectly processed returns were either absorbed as operational losses or never identified at all. KwickMetrics conducted a full historical audit and recovered ₹3,90,022.69 across 5 claim types in 4 months.
02 The Challenge
Amazon keeps unclaimed funds by default
Before KwickMetrics, reimbursement tracking at Haven Loom was either manual and incomplete, or not happening at all. Filing each claim manually meant cross-referencing FBA shipment reports, reconciliation reports, and Seller Central case logs one by one — and with ₹3,90,022.69 worth of eligible claims sitting in the account, that workload would have consumed weeks of focused effort.
Amazon only allows reimbursement claims within an 18-month filing window. Without a system actively tracking this, valid claims expire silently — no alert, no reminder, no recourse once the window closes. Haven Loom's Return Lost backlog alone was ₹3,45,879.69 that could have been permanently forfeited.
Return Lost and Replacement Lost together accounted for over 93% of Haven Loom's eventual recovery — a systemic FBA issue that Amazon does not proactively flag, making it invisible without dedicated auditing. Even when claims were filed, tracking case status required repeated Seller Central logins, and cases without timely follow-up were frequently closed by Amazon without resolution. Every manual attempt also carried compliance risk: incorrectly formatted or poorly evidenced claims can be rejected even when fully legitimate.
In total, Haven Loom had five concurrent sources of FBA revenue leakage — Return Lost, Replacement Lost, Inventory Lost, Inventory Destroyed, and Inventory Damaged — each requiring its own audit and filing approach.
03 Objectives
What Haven Loom needed to solve
Based on the gaps in Haven Loom's reimbursement process, the goals were clear:
- Recover eligible reimbursements before Amazon's 18-month filing window closed on them permanently.
- Get visibility into return processing gaps — specifically Return Lost and Replacement Lost, the two categories driving over 93% of leakage.
- Remove the manual burden of cross-referencing shipment reports, reconciliation reports, and Seller Central case logs.
- File fully ToS-compliant claims to avoid rejection and account risk.
- Audit every FBA reimbursement category systematically — not just the obvious ones.
- Track case status and follow-ups without relying on repeated manual Seller Central logins.
04 The Solution
What changed with KwickMetrics
KwickMetrics conducted a full retrospective audit of Haven Loom's Amazon India FBA account, surfacing eligible unclaimed amounts across five active claim categories and filing ToS-compliant cases directly with Amazon — with zero effort required from the Haven Loom team throughout the entire process.
Every filed case was tracked to resolution through a live Case Tracker, giving the Haven Loom team full transparency into where each claim stood — without the repeated manual logins and follow-up chasing the old process required.
The core shift
For a brand operating on a 35% profit margin, 7% of that profit — roughly 1 in every 14 rupees earned — came directly from reimbursements recovered through KwickMetrics. That's money already spent, written off as loss, and silently recovered, with zero additional inventory, ad spend, or sales effort.
05 How KwickMetrics helped
How the recovery process worked
Connect and audit
Haven Loom connected their Amazon account, and KwickMetrics ran a full historical audit across all 9 FBA reimbursement event types — not just the obvious ones.
File ToS-compliant claims
Eligible cases were filed directly with Amazon under ToS-compliant formatting and evidence, across five active claim categories: Return Lost, Replacement Lost, Inventory Lost, Inventory Destroyed, and Inventory Damaged.
Monitor and follow up
Every case was tracked to resolution through a live Case Tracker, removing the risk of claims being closed by Amazon without resolution due to missed follow-up.
Recovery builds as backlog clears
Month 1 surfaced recent FBA inventory losses. From Month 2 onward, KwickMetrics began recovering the multi-year backlog — where the real volume typically sits. Haven Loom's 4-month total reached ₹3,90,022.69, and for most accounts, months 2–5 deliver the highest recovery numbers.
What powered the results
- Full historical audit: Every FBA reimbursement event across the account's history was reviewed, across all 9 claim categories.
- ToS-compliant filing: Claims filed to Amazon's current formatting and evidence requirements, reducing rejection and account risk.
- Live Case Tracker: Full transparency into every claim's status without manual Seller Central checking.
- 18-month window monitoring: Active tracking so eligible claims don't expire silently.
- Zero manual effort: The entire process — audit, filing, and follow-up — required nothing from the Haven Loom team.
06 Results & Outcomes
What ₹3,90,022.69 in reimbursements means
Total Amount Recovered
₹3,90,022.69
across 5 claim types
Recovery Period
4 Months
from April 2026
Net Profit Margin
35%
retained after COGS, fees & ad spend
Reimbursement Share of Profit
7%
of total profit
Before vs After
Before KwickMetrics
Reimbursement processManual / incomplete
Claim filingAd hoc, reactive
18-month window trackingNot systematic
OutcomeFunds at risk of forfeiture
With KwickMetrics
Reimbursement processFull historical audit
Claim filing5 categories, fully managed
Total recovered₹3,90,022.69
Effort required from teamZero
Recovery breakdown by claim type
| Claim Type | Amount Recovered | % of Total |
|---|---|---|
| Return Lost | ₹3,45,879.69 | 88.68% |
| Replacement Lost | ₹18,048.26 | 4.63% |
| Inventory Lost | ₹11,261.64 | 2.89% |
| Inventory Destroyed | ₹904.52 | 0.23% |
| Inventory Damaged | ₹99.32 | 0.03% |
| Total | ₹3,90,022.69 | 100% |
KwickMetrics audited all 9 FBA reimbursement categories across Haven Loom's full account history. Five categories yielded active claims; the remaining four — Carrier Damaged, Incorrect Refund, Missing Shipment, and Weight & Dimension — were fully audited with no eligible claims found in this period, and remain under continuous monitoring as new FBA events occur.
The headline: for every ₹100 in revenue, Haven Loom retains ₹35 as profit — a 35% margin. Of that profit, 7% came directly from reimbursements recovered through KwickMetrics — money already spent, written off as loss, and silently recovered, with zero additional sales effort.
07 Testimonial
In their words
We highly recommend KwickMetrics to sellers looking to maximize their reimbursement recovery and improve account management. Their team thoroughly reviewed our FBA account, identified reimbursement opportunities across multiple claim types — including return losses, replacement losses, and inventory discrepancies — and handled the entire process efficiently. Through their efforts, we successfully recovered ₹3,90,022.69 in reimbursements that might have otherwise gone completely unnoticed. The live Case Tracker gave us full transparency into every step of the process.
H
Founder, Haven Loom
Amazon India FBA Seller
08 Key Takeaways
What Haven Loom can do now
The team no longer manually tracks FBA reimbursement events across shipment reports and Seller Central logs. Every eligible claim across nine reimbursement categories is now audited, filed within Amazon's 18-month window, and tracked to resolution through a live Case Tracker — with zero effort required from the Haven Loom team.
That visibility recovered ₹3,90,022.69 in money already spent and written off as loss — equivalent to 7% of Haven Loom's total profit, or roughly 1 in every 14 rupees earned. The recovery process runs continuously, and the pipeline keeps growing as deeper account history is uncovered.
What this story proves
Key Takeaway
Unclaimed reimbursements aren't rare exceptions — they're the default outcome. Amazon keeps unclaimed funds unless someone actively audits, files, and tracks every eligible claim before the 18-month window closes.
What changes the picture is a full historical audit across every FBA event type, ToS-compliant filing, and a live tracker — recovering money that was already spent and would otherwise have been permanently lost.
- Unclaimed funds are the default, not the exception: Amazon keeps them unless a compliant claim is filed within the 18-month window.
- Return Lost and Replacement Lost are the biggest blind spots: together they accounted for over 93% of Haven Loom's total recovery.
- Recovery compounds with account history: the longer the FBA history, the deeper the recoverable backlog — Haven Loom's recovery accelerated from Month 2 onward.
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