01 Client Overview
A
Apparel Brand
A well-established apparel brand selling children's bags and clothing across Amazon's US and UK stores. With several years of FBA history and steady inbound shipment volume into both regions, the account had accumulated a long tail of fulfilment discrepancies that had never been formally reviewed.
The team knew reimbursements existed but had no bandwidth to chase them. A complete historical audit surfaced unresolved discrepancies across major categories, including lost and damaged inventory, inbound shipment shortages, and customer return errors where refunds were issued but stock never came back.
02 The Challenge
Unclaimed FBA discrepancies were quietly accumulating
The account had years of FBA history across two Amazon marketplaces. Reimbursement opportunities were spread across shipment records, Amazon logs, discrepancy data, and claim eligibility windows.
"Reconciling shipment-level data against Amazon's own logs, identifying which discrepancies were still inside the claim window, and following each case to resolution is a full-time job."
The challenge was not simply identifying that discrepancies existed. The team needed to determine which cases were eligible, prepare supporting evidence, file claims, and follow each case through to resolution across both marketplaces.
Without a formal audit and dedicated reimbursement process, eligible discrepancies could remain unnoticed and unrecovered.
03 Objectives
What the brand needed to solve
The brand needed to recover eligible funds without adding a significant operational burden to its internal team.
- Identify historical FBA discrepancies across both Amazon US and UK.
- Recover eligible funds from lost and damaged inventory, inbound shipment shortages, and customer return errors.
- Handle the reimbursement process end to end, including documentation, filing, and follow-up.
- Review both marketplaces in parallel rather than handling one marketplace at a time.
- Minimize internal effort required from the brand team.
04 The Solution
A complete historical FBA reimbursement audit
KwickMetrics conducted a full historical audit of the brand's FBA transactions across Amazon US and UK.
The audit identified discrepancies across multiple categories, filtered them for eligibility, documented the supporting information, and converted eligible discrepancies into formal reimbursement claims.
KwickMetrics managed the reimbursement lifecycle end to end, from the initial audit through claim filing, follow-up, and recovery of approved funds.
The core shift
The brand moved from having reimbursement opportunities buried across FBA records to having eligible discrepancies identified, documented, filed, and followed through to a decision.
05 How KwickMetrics helped
Managing the entire reimbursement lifecycle
Connect & audit
A one-time secure connection enabled a full historical audit of FBA transactions across the brand's Amazon marketplaces.
Identify discrepancies
The process surfaced lost inventory, inbound shipment shortages, customer return errors, and damage claims, then filtered for what was still eligible.
File & follow up
Each claim was filed with supporting documentation and followed through with Amazon until the case was resolved.
Funds recovered
Approved reimbursements were credited directly to the brand's Amazon accounts, with reporting on what was claimed and recovered.
What powered the recovery
- Historical audit: FBA transactions reviewed across both Amazon US and UK.
- Eligibility-focused claims: Claims were filed only for discrepancies that were genuinely eligible and supported by the required information.
- Complete documentation: Shipment IDs, dates, quantities, and supporting evidence were included to reduce unnecessary back-and-forth.
- Parallel marketplace coverage: US and UK accounts were audited and claimed in parallel.
- End-to-end management: Claim filing and follow-up were handled without ongoing work from the brand team.
06 Results & Outcomes
$352,881 recovered across Amazon US + UK
Total Recovered
$352,881
US + UKMarketplaces
2
Audited in parallelClaim Win Rate
99.6%
Approved by AmazonBrand Team Effort
None
Fully managed end to end| Metric | Result |
|---|---|
| Total recovered | $352,881 |
| Marketplaces covered | Amazon US + UK |
| Claim win rate | 99.6% |
| Discrepancy types claimed | Lost, damaged, inbound shortages, return errors |
| Effort required from brand team | None — fully managed end to end |
Win rate reflects claims won versus claims filed. It reflects accurate documentation, working within Amazon's reimbursement policy and claim windows, and following up on open cases until resolution.
The recovered funds were credited directly to the brand's own Amazon accounts.
At a glance
$352,881 recovered across the US and UK; both marketplaces audited and claimed in a single coordinated recovery; 99.6% claim win rate.
07 Supporting Example
Why multi-marketplace recovery matters
Amazon US + UK
Separate FBA systems, fulfilment centres, discrepancy logs, currencies, and policy timelines require independent reconciliation.
A shortage in a UK fulfilment centre does not appear in US reporting, so the two accounts have to be reconciled independently. KwickMetrics ran both accounts in parallel rather than sequentially.
This coordinated approach allowed reimbursement opportunities across both marketplaces to be identified and pursued as part of the same recovery engagement.
08 Testimonial
In their words
Working with the reimbursement team has been extremely beneficial for our Amazon business. They proactively identified discrepancies, handled the claim process efficiently, and helped recover funds that would have otherwise gone unnoticed. Their expertise allowed us to focus on growing our business while they managed the reimbursement process.
B
Brand Team
Amazon Seller · US & UK · Children's Bags & Clothing
09 Key Takeaways
Recover what is already owed to your business
The brand's historical FBA audit surfaced reimbursement opportunities that had remained unresolved across Amazon US and UK. KwickMetrics handled the process from audit through recovery, allowing the brand team to focus on growing the business.
Key Takeaway
A historical FBA audit can uncover reimbursement opportunities that otherwise remain unnoticed.
For this brand, $352,881 was recovered across two marketplaces, with a 99.6% claim win rate and no ongoing effort required from the brand team.
- Review the history: Years of FBA activity can contain unresolved discrepancies that were never formally reviewed.
- Audit each marketplace: US and UK FBA records are independent and need to be reconciled separately.
- Document accurately: Eligible claims need the supporting shipment information Amazon requires for approval.
- Follow through: Filing a claim is only part of the process; open cases need follow-up through resolution.
Find out what Amazon owes you
Let KwickMetrics run a free audit on your account and see the eligible recovery amount before committing to anything.
Start Free Audit →