Understanding Amazon Reimbursement: A Beginner Guide for Sellers

Updated on : May 20, 2024
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Understanding Amazon Reimbursement: A Guide for Sellers

Amazon reimbursements are an integral part of managing a successful Amazon business. They represent the money Amazon owes to its sellers for various reasons, such as lost or damaged inventory in Amazon’s warehouse, customer returns that never arrive back at the fulfillment centers, and erroneous FBA fees. Understanding these Amazon reimbursement is crucial for maximizing your profits.
In this blog post, we will delve into the different types of Amazon FBA reimbursement and their eligibility criteria. We’ll guide you through the steps to claim an Amazon reimbursement effectively and discuss common reasons why claims might be denied by Seller Central.
Furthermore, we will share some best practices when submitting a Amazon reimbursement claim to increase your chances of success. Lastly, we’ll explore how automating this process can help streamline operations within your seller central account and ensure you’re not leaving any money on the table.

Types of Amazon Reimbursements

It’s critical for Amazon sellers to be familiar with the various types of reimbursements that can be obtained. Get that money back. 

The first type is FBA inventory reimbursement. If your items are misplaced or harmed in an Amazon storage facility or during transit, you may be eligible for a refund. 

Another type is Refund overages. Sometimes, Amazon messes up refunds. Apply for reimbursement if they owe you more.

Inbound transportation damage also qualifies for reimbursement. Don’t let damaged items go unnoticed.

Other types include product removal order errors and commission errors among others.

Fulfillment Errors occurs in various scenarios such as,

  • Pick & Pack Overcharge: Amazon charging more than their standard rates for picking and packing orders.
  • Mismeasured Items: Amazon incorrectly measuring your product and charging higher fees based on size or weight.
  • Returns Disposal: Amazon disposing returned items without approval instead of putting them back in stock.

Seller Account Errors are Duplicate Charges: Amazon mistakenly charging you twice for services like storage fees.

For efficient claims management, it is advisable to leverage third-party solutions such as KwickMetrics. KwickMetrics offers a real-time reporting system and dashboard that provides insights into eligible reimbursement amounts, complete with expiration timeframes, including those expiring in 7 days, 14 days, and more. Utilizing KwickMetrics enables you to prioritize reimbursement claims based on their impending expiration dates, ensuring that you do not overlook potential refunds within the Amazon ecosystem.

Discover more about KwickMetrics by using our demo account

Eligibility for Amazon Reimbursements

If you’re an Amazon seller, it’s crucial to understand the eligibility requirements for Amazon reimbursements. Not every situation qualifies for a reimbursement, and knowing these conditions can save you time and frustration.

Who is Eligible?

All active sellers on Amazon are eligible to file a claim for FBA reimbursement. To be eligible for reimbursement, your Amazon account must have no significant policy violations and not be suspended or blocked due to compliance issues. If your account has been blocked or suspended due to compliance issues, this could influence your qualification.

Type of Transactions

The type of transactions that qualify include lost or damaged inventory in Amazon’s fulfillment centers, incorrect fee charges by Amazon (like weight & dimension errors), and customer returns where the product was not returned but refunded by Amazon. Keep track of all sales transactions to catch any discrepancies quickly.

Fulfillment By Amazon (FBA) Sellers

Sellers using FBA have more opportunities for reimbursements because they deal directly with customers and handle their own shipping logistics. In contrast, Fulfillment By Merchant (FBM) sellers might not be eligible for certain types of reimbursements since they manage their own inventory storage and shipment processes.

Time Frame For Claims

A critical aspect when considering eligibility is the timing of claims submission. Generally speaking, most claims should be filed within 18 months from the date of the issue occurrence according to Amazon’s policies.

Ineligible Cases

  • Situations involving buyer fraud: These cases typically do not qualify unless there’s clear evidence that supports the seller’s claim against fraudulent activity.
  • Cases outside the 18-month window: If a case falls outside this timeframe, it will likely be denied.
  • Misclassified products: If a product is misclassified, leading to higher fees charged by Amazon, sellers need proof that the classification error lies with Amazon itself rather than a mistake made at the seller’s end.
  • Natural disasters causing loss/damage: These situations fall under the ‘Act Of God’ clause, which means they are usually ineligible unless specific insurance coverage was purchased beforehand.

Remember, understanding these criteria thoroughly increases your chances significantly for successful reimbursement claims, making sure nothing owed gets left behind.

Key Takeaway:

To be eligible for Amazon reimbursements, sellers must have an active account in good standing. Types of transactions that qualify include lost or damaged inventory, incorrect fee charges by Amazon, and customer returns where the product was not returned but refunded. FBA sellers have more opportunities for reimbursements compared to FBM sellers. Claims should generally be filed within 18 months from the date of the issue occurrence. Ineligible cases include buyer fraud, cases outside the 18-month window, misclassified products (unless it’s a classification error by Amazon), and natural disasters causing loss/damage without specific insurance coverage. Understanding these criteria increases chances of successful reimbursement claims.

How to Get Your Amazon Reimbursement

Step 1: Spot the Problem

Figure out what went wrong with your sale or delivery. Was it damaged goods, sneaky fee deductions, lost inventory, or missing customer returns?

Step 2: Gather the Proofs

Gather all the necessary documentation to substantiate your claim. Order IDs, tracking numbers, and any juicy correspondence will do the trick.

Step 3: Make Your Case

Head to Seller Central’s Case Log section and hit that “Create New Case” button. Clearly explain why you deserve a refund and attach all your evidence from Step 2.


  • Only one case per issue. Get your facts straight before hitting submit.

Bonus Tip:

  • Don’t go crazy with multiple claims at once. It’ll only slow things down or get you denied. Keep it simple, people.

Business Intelligence and Analytics Tool

It only takes a few seconds to fill out the signup form and start trying out KwickMetrics.

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There are also third-party tools like KwickMetrics that offer a case tracking option which will keep a close eye on your created support cases and notify you if something is not moving forward. It’s like having a superpower.

Remember, patience is key. It may take some time to get sorted, yet if you stick to the process accurately, your opportunity of obtaining the deserved repayment should soar.

Now that you know how to get your rightful compensation, let’s dive into some reasons why claims might get denied, even if they’re legit.

Common Reasons for Denied Amazon Reimbursement Claims

Having your reimbursement claim denied on Amazon is like getting a rejection letter from your favorite celebrity. It stings. But fear not, here are some common reasons why it happens:

Incomplete or Incorrect Information

Oops. Did you forget to dot your i’s and cross your t’s? Amazon hates incomplete or incorrect information in reimbursement claims. Make sure you fill out all the necessary fields accurately, or you’ll be denied faster than you can say “oopsie daisy”.

Lack of Evidence

Picture this: you claim an item was damaged during shipment, but you forgot to take photos. Amazon won’t accept your claim without proof. They need evidence, like a detective needs clues. So, snap those pics and keep your claim from being denied.

Time Limit Exceeded

Tick-tock, tick-tock. Amazon has a 18-month limit policy for filing reimbursement claims. If you wait too long, they’ll deny your claim faster than you can say “time flies”. So, don’t procrastinate, act promptly.

Poor Seller Performance Metrics

If you’ve been getting more complaints than a grumpy cat, Amazon won’t be too keen on reimbursing you. They want sellers with stellar performance, not ones who are as popular as a bad haircut. So, step up your game and improve those metrics.

Amazon Reimbursement Audit Tool

It only takes a few seconds to fill out the signup form and start trying out KwickMetrics.

14-day free trial. No credit card required, cancel at any time.

Best Practices for Submitting an Amazon Reimbursement Claim

Want to increase your chances of getting that sweet reimbursement from Amazon? Follow these best practices:

  • Maintain Good Records: Keep records like a librarian on steroids. Invoices, shipping receipts, you name it. These will be your proof when Amazon starts playing detective.
  • Detailed Description: Paint a picture with your words. Describe in detail what happened, including any visual evidence such as photos or videos that can be presented to Amazon. And don’t forget the evidence, like photos or videos. Amazon loves a good show and tell.
  • Frequent Audit: Be the Sherlock Holmes of your own business. Regularly audit your transactions using tools like KwickMetrics. It’s like having a sidekick that helps you uncover any discrepancies.

Key Takeaway:

Having your reimbursement claim denied on Amazon can be frustrating, but there are common reasons for it. Incomplete or incorrect information, lack of evidence, exceeding the time limit, and poor seller performance metrics can all lead to denial. To increase your chances of success, maintain good records, provide a detailed description with evidence when submitting a claim, and regularly audit your transactions using tools like KwickMetrics.

Best Practices for Getting Your Amazon Reimbursement

Submitting an Amazon reimbursement claim can be a maze, but fear not. Here are some tips to boost your chances of success:

Keep It Real (with Records)

First things first, keep accurate records of all your Amazon transactions. Invoices, receipts, shipping docs – gather ’em all. They’ll be useful in case of a disagreement.

Know the Rulebook

Take a peek at Amazon’s reimbursement policies and procedures. Knowing the rules will help you play the game right and submit claims like a pro.

Explain It Like You Mean It

Be explicit in your description of the issue and its effects on your business. The more details, the better.

Don’t Be a Wallflower

If Amazon goes radio silent after you submit your claim, don’t be shy. Follow up with Seller Support or use the case log in Seller Central. Persistence pays off.

How to Reimburse Like a Boss with Third-Party Tools

Who needs manual tracking when you can automate the reimbursement process? Check out tools like KwickMetrics – an Amazon Reimbursement Service which consistently audits all the possible/missed claims that can be submitted to Seller Central which in turn maximizes your Amazon refunds, unlocks additional revenue that can be re-invested in your business. This way, your Amazon Business grows to newer heights.

KwickMetrics not only tracks lost inventory and damaged items automatically, but it also gives you insights into key performance indicators (KPIs) like profit margins per SKU. It’s like having a data-driven sidekick for making smart decisions.

Double-check your data to ensure it’s accurate and complete for a successful claim. Make sure everything you provide is accurate and complete for a successful claim.

Discover more about KwickMetrics by using our demo account

How to Automate the Reimbursement Process

But fear not, automation is here to save the day. Let’s dive into how you can automate the reimbursement process using third-party tools.

The Need for Automation in Reimbursements

Manually tracking and claiming reimbursements from Amazon is a total snooze-fest. Plus, it’s so easy to make mistakes and miss out on those sweet refunds. That’s where automation comes in, making your life easier and ensuring accuracy.

Choosing Third-Party Tools for Reimbursement

Many third-party tools exist to take the burden of reimbursement off your shoulders. These tools will detect eligible cases, prepare reports, help you with submit claims, and follow up until the claim is resolved. Talk about convenience.

KwickMetrics, our awesome Amazon Reimbursement Service for Amazon sellers, is a top choice for automating your processes such as auditing and tracking reimbursements. It also offers features like all-in-one sales dashboard, ads analytics, profit and loss, automatic expense management and multiple in-built reports, making your life a whole lot easier.

  • Detects all possible refund scenarios: Whether it’s lost or damaged goods, overcharged fees, or returns that haven’t been sent back yet, KwickMetrics has got you covered.
  • Streamlined Data Preparation for Claims: KwickMetrics eliminates the need for manual data preparation.  Upon detecting an eligible claim, our platform simplifies content generation with a few clicks. Your role is as straightforward as copying and pasting the provided content onto the designated seller central page. Simplifying the process has never been easier.

Making Use of Automated Tools Effectively

To make the most of these third-party tools:

  1. Make sure they comply with Amazon’s Terms Of Service (TOS).
  2. Check their success rate at securing refunds. You want a winner, not a loser.
  3. Understand the charges involved. Some tools charge per successful claim, while others have monthly subscription plans. Know what you’re getting into.

Remind yourself that these utilities are meant to be of assistance, but they can’t substitute for your own knowledge about the reimbursement system. Stay informed and keep up with any changes or updates from Amazon. Happy selling.

Key Takeaway:

Automating the reimbursement process for Amazon sellers can save time and ensure accuracy. Third-party tools like KwickMetrics offer features such as detecting refund scenarios, sending automated messages, and complying with Amazon’s Terms Of Service to help sellers effectively manage reimbursements.

FAQs in Relation to Amazon Reimbursement

How does Amazon reimbursement work?

Amazon reimburses sellers when they can prove that an error occurred on Amazon’s part, such as lost or damaged inventory in the fulfillment center.

How do I get reimbursed by Amazon?

Sellers must submit a claim through Seller Central and provide necessary documentation to support their case for reimbursement.

Does Amazon reimburse for lost inventory?

Yes, under certain conditions, if your inventory is lost while in an Amazon fulfillment center, you may be eligible for reimbursement.

Does Amazon reimburse sellers for shipping?

In some cases, Amazon will refund shipping costs. This usually applies when there are issues with returns processing or FBA orders.

Does Amazon reimburse sellers for returns?

Whenever Amazon initiates a refund to a customer or dispatches a replacement item, they will subsequently deduct some or all of the refund amount from your FBA seller account.

Is there any limit for the number of returns?

Amazon does not impose a specific limit on the quantity of items a customer can return, provided the returns are grounded in valid reasons.


  • Understanding Amazon reimbursements is crucial for sellers, agencies, and brand owners.
  • Knowing the types of reimbursements, eligibility criteria, and how to claim them is key.
  • Don’t get denied – familiarize yourself with common reasons for claim rejection.
  • Follow best practices when submitting reimbursement requests to increase your chances of getting the money you’re owed.
  • Save time and effort by automating the Amazon Reimbursement audit and data preparation process consistently at regular  intervals.
  • Streamline claim submissions and tracking with automation.
  • Be knowledgeable about Amazon reimbursements to protect your bottom line.
  • Ensure fair compensation for any losses incurred while doing business on the platform.

Business Intelligence and Analytics Tool

It only takes a few seconds to fill out the signup form and start trying out KwickMetrics.

14-day free trial. No credit card required, cancel at any time.

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